Refund policy

Made-to-order products (apparel, mugs, ornaments)

Every physical item in our shop is printed for you after you order it. For that reason we don't accept returns or exchanges for a change of mind, including picking the wrong size or color. Please check the size chart and product details before ordering. This doesn't affect any rights you have under applicable law or the rules of the marketplace where you bought the item.

If something is wrong, we'll make it right. Contact us if your order:

• arrives damaged or defective;
• has a printing error;
• is the wrong item;
• is materially different from its description;
• never arrives.

Email support@letmebefraink.com with your order number and a photo of the problem. Please do this within 30 days of delivery so we can resolve it quickly. For a missing package, contact us if it hasn't arrived within 30 days of shipment (45 days for international orders). Depending on the case, we'll send a free replacement or give you a refund. You usually won't need to send the item back. If a return is needed, we'll send instructions first: please don't mail anything without them. When the problem was our fault or the producer's, we cover the cost of fixing it.

Small differences in print placement or on-screen color can occur and aren't defects on their own. Wrong, defective or materially misdescribed items are always covered.

Cancellations and address changes: contact us as soon as possible. Before your order goes into production we'll try to cancel it or update the address. Once production has started, changes may not be possible, and we'll explain your options. If an address you supplied was wrong, we'll explain any reshipping cost before you agree to it.

Digital products (guides, templates and downloads)

Your download link is emailed automatically after purchase. If a file is inaccessible, corrupt, incorrect or materially different from its description, email support@letmebefraink.com with your order number. We'll restore access, correct the file, replace it or refund you. We may also consider other refund requests made within 30 days of purchase, but that review isn't an unconditional refund promise.

Refunds

Refunds go back to your original payment method. Your bank or card issuer may take several business days to post them.

Etsy purchases: orders placed on Etsy follow our Etsy shop's policies and Etsy's own purchase protections.